Refund policy

Returns & Exchanges Policy

1. Eligibility & Timeframes

  • Full-Priced Items:
    Returns or exchanges are accepted within 14 days of delivery for UAE orders, and within 20 days for international orders.

  • Sale Items:
    Eligible for exchange or store credit only; no refunds are provided.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or tailored products

  • Items marked as Final Sale

3. Conditions for Return

To qualify for a return or exchange, items must:

  • Be unworn, unwashed, and in original condition

  • Include all original tags, packaging, and hygiene seals (if applicable)

  • Be free from makeup stains, odors, pet hair, or any signs of wear

Note: Items that do not meet these conditions may be declined for return or exchange.

4. Refund & Credit Policy

  • Online Card Payments:
    Eligible for a full refund to the original payment method or store credit, upon request.

  • Cash on Delivery (COD) & Card on Delivery:
    Not eligible for refunds; only store credit or exchange is offered. Store credit is valid for 6 months from the issue date.

  • Shipping Fees:
    Non-refundable in all cases.

5. Return Shipping

  • UAE Orders:
    The first return or exchange is eligible for free collection. Subsequent returns or exchanges will incur an AED 20 collection fee.

  • International Orders:
    Customers are responsible for return shipping costs, customs duties, and any additional charges.

6. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact our Customer Care Team within 48 hours of delivery.
Upon verification, we will arrange for a replacement, exchange, or store credit.

7. Processing Time

  • Return and exchange requests are processed within 7 days of receiving the item(s).

  • You will receive a confirmation email within 48 hours of submitting your request.

This policy is designed to provide clarity and align with consumer protection standards in the UAE, ensuring a seamless shopping experience for our customers.